Frequently Asked Questions
YES! GEM has a large showroom filled with and displaying a large selection of our products and product lines that were carefully curated for our customers. Our showroom is located at 1590 The Queensway, Etobicoke, ON, M8Z 1V1. To book a showroom visit or an in-house appointment click here
Our team is both inside sales and outside sales, our outside sales team can come out to your home to take images, measurements and talk about the scope of your project. They do not quote in the home, our team works on highly customized quotes with a selection of products to help you achieve your goals. Click here to book your appointment
That’s where GEM’s knowledgeable representatives come in. A GEM professional will discuss your project, budget, and preferences with you so as to evaluate, advise, suggest and present the best combination of windows and doors to suit your particular needs. Book an appointment with a GEM representative to get started. https://www.gemwindows.com/contact-us
During your visit to the GEM showroom, you will meet with professionally trained and experienced representatives. The representative will discuss your goals, needs and wants whiles they guide you through the product choices suitable and available to you. Our showroom has a selection of windows and doors showcasing design and color options. Once you have made your selections the GEM representative will prepare a competitive quote for you. Click here to book your GEM showroom appointment today to get started.
An appointment is not necessary but it is encouraged. During our showroom hours we will always have someone to help you and answer your questions. With a booked appointment we can ensure that someone is waiting for you.
For large projects, new builds or commercial projects please book an appointment. While all of our staff is great we do have a few on our team that specialize in these and we want to make sure you are getting the best service.
When you're offered a coffee, take it! We make great coffee and you never know it could be the owner himself pouring you a cup of Joe. Contact us here.
GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum wood, aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.
Generally, a showroom visit can take 45 minutes to 1 hour. This will depend on the size of the products we are looking at windows, doors, garage doors, interiors, exterior products. We have lots to show you. If you are pressed for time please be sure to book an appointment, our team will be sure to make your visit efficient and get you back on your way,
For large projects, new builds or commercial projects please book an appointment and plan to be with us for 1 to 2 hours. This visit will be more than just looking at products, there will be design factors and questions from our team. Contact us here.
GEM representatives do not provide estimates in the home, this makes our visit anywhere from 30 minutes to 1 hour. Our representative will take measurements and photos, discuss with you your goals, and make some recommendations. They take all that information and bring it back to the office where we value engineering the best products for your project. Expect your quote in 2-3 days, your representative will let you know if it will take longer. Contact us here
Yes, GEM provides a free general estimate on residential homes. This also includes an onsite visit or showroom consultation or both to make sure that we are quoting you what you want. Click here to request a free quote.
GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum, wood, and aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.
Typically a residential quote takes two to three days to prepare. If you are requesting customized items, that will require us to send out to our suppliers for pricing it can take a few extra days, new construction projects requiring our team to review architectural drawings, plans, and/or window schedules can take up to a week. Your GEM representative will advise you if the quote will take longer than usual.
YES! GEM offers financing on all its installed contracts and your GEM representative will help you customize the best payment plan for your project. Contact us for more information.