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We wish to acknowledge the incredible service that we received from “Jim” who went well beyond an acceptable level of service. He was committed to finding a solution to a tricky door handle/lock. Jim was so considerate and dedicated to creating a solution for our issue. It is such a pleasure to experience excellent customer service, which has become such a rare commodity. We are fully committed to GEM for all of our future door and window purchases because of the outstanding experience that Jim delivered. You have a truly valuable employee in Jim - one might say a “gem”. Please extend our sincerest appreciation to him for his wonderful work. He has created a life-long customer bond.