Question 1

Can I see the windows and doors in your showroom?

Accepted Answer

YES! GEM has a large showroom filled with and displaying a large selection of our products and product lines that were carefully curated for our customers. Our showroom is located at 1590 The Queensway, Etobicoke, ON, M8Z 1V1. To book a showroom visit or an in-house appointment click here

Question 2

Does GEM offer an onsite or in-home Consultations?

Accepted Answer

Our team is both inside sales and outside sales, our outside sales team can come out to your home to take images, measurements and talk about the scope of your project. They do not quote in the home, our team works on highly customized quotes with a selection of products to help you achieve your goals. Click here to book your appointment

Question 3

How do I choose the right windows and doors with so many options available?

Accepted Answer

That’s where GEM’s knowledgeable representatives come in. A GEM professional will discuss your project, budget, and preferences with you so as to evaluate, advise, suggest and present the best combination of windows and doors to suit your particular needs. Book an appointment with a GEM representative to get started. https://www.gemwindows.com/contact-us

Question 4

What is typically involved in a showroom visit?

Accepted Answer

During your visit to the GEM showroom, you will meet with professionally trained and experienced representatives. The representative will discuss your goals, needs and wants whiles they guide you through the product choices suitable and available to you. Our showroom has a selection of windows and doors showcasing design and color options. Once you have made your selections the GEM representative will prepare a competitive quote for you. Click here to book your GEM showroom appointment today to get started.

Question 5

Should I book an appointment before I come to the showroom?

Accepted Answer

An appointment is not necessary but it is encouraged. During our showroom hours we will always have someone to help you and answer your questions. With a booked appointment we can ensure that someone is waiting for you.

For large projects, new builds or commercial projects please book an appointment. While all of our staff is great we do have a few on our team that specialize in these and we want to make sure you are getting the best service.

When you're offered a coffee, take it! We make great coffee and you never know it could be the owner himself pouring you a cup of Joe. Contact us here.

Question 6

Why can't I get general pricing for windows and doors?

Accepted Answer

GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum wood, aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.

Question 7

How long will my showroom visit take?

Accepted Answer

Generally, a showroom visit can take 45 minutes to 1 hour.  This will depend on the size of the products we are looking at windows, doors, garage doors, interiors, exterior products. We have lots to show you. If you are pressed for time please be sure to book an appointment, our team will be sure to make your visit efficient and get you back on your way,
For large projects, new builds or commercial projects please book an appointment and plan to be with us for 1 to 2 hours. This visit will be more than just looking at products, there will be design factors and  questions from our team. Contact us here.

Question 8

How long is the in-home consultation?

Accepted Answer

GEM representatives do not provide estimates in the home, this makes our visit anywhere from 30 minutes to 1 hour.  Our representative will take measurements and photos, discuss with you your goals, and make some recommendations.  They take all that information and bring it back to the office where we value engineering the best products for your project. Expect your quote in 2-3 days, your representative will let you know if it will take longer. Contact us here

Question 9

Are estimates really free?

Accepted Answer

Yes, GEM provides a free general estimate on residential homes. This also includes an onsite visit or showroom consultation or both to make sure that we are quoting you what you want. Click here to request a free quote.

Question 10

Why can't I get general pricing for windows and doors?

Accepted Answer

GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum, wood, and aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.

Question 11

How long does it take to get my free estimate?

Accepted Answer

Typically a residential quote takes two to three days to prepare. If you are requesting customized items, that will require us to send out to our suppliers for pricing it can take a few extra days, new construction projects requiring our team to review architectural drawings, plans, and/or window schedules can take up to a week. Your GEM representative will advise you if the quote will take longer than usual.

Question 12

Do you offer payment options?

Accepted Answer

YES! GEM offers financing on all its installed contracts and your GEM representative will help you customize the best payment plan for your project. Contact us for more information.

Frequently Asked Questions

Can I see the windows and doors in your showroom?

Does GEM offer an onsite or in-home Consultations?

How do I choose the right windows and doors with so many options available?

What is typically involved in a showroom visit?

Should I book an appointment before I come to the showroom?

Why can't I get general pricing for windows and doors?

How long will my showroom visit take?

How long is the in-home consultation?

Are estimates really free?

Why can't I get general pricing for windows and doors?

How long does it take to get my free estimate?

Do you offer payment options?